Privacy policy
Protecting your personal data is important to us. On this page, you can find out which data we process on this website, what we use it for and what rights you have.
Last updated: October 2026
1.Data controller
The controller responsible for data processing on this website is CWP Travel Chaka VIP Travel. You can contact us by email at cvp.travel.info@gmail.com.
2.What data we process
We process the data that you provide to us yourself: your first and last name, email address, phone number and WhatsApp contact, the details of your requests such as dates, location, number of people, budget and preferences, and your messages to us. If you create a customer account, we also store your password, exclusively in encrypted form. For offers, bookings and payment reports, we store the agreed amounts, the payment details you provide and, where applicable, a payment receipt that you have uploaded.
3.What we use your data for
We use your data to process your requests, prepare personalised offers, communicate with you, carry out bookings and verify payments. The legal bases for this are the taking of steps prior to entering into a contract and the performance of a contract with you, your consent, and our legitimate interest in the secure operation of this website.
4.Disclosure to third parties
We only pass on your data where this is necessary to provide the services you have requested or booked, for example to the relevant provider of the accommodation, vehicle or activity, or where we are legally obliged to do so. We use technical service providers to operate the website, store data and send emails.
5.Cookies
We only use technically necessary cookies: one cookie that securely stores your login to your customer account and one cookie that remembers the language you have chosen. We do not use advertising cookies.
6.Visitor statistics
We use visitor statistics that work entirely without cookies and do not create any personal profiles of you. They only show us aggregated figures, such as how often a page has been viewed.
7.Emails
We send our automated emails, such as confirmations of receipt, offers and notifications, via a technical email service. These emails may contain an invisible tracking pixel and redirected links. This allows us to see whether an email has been opened or a link has been clicked. Links containing personal access data, such as those for resetting your password, are not redirected.
8.Retention period
We store your data for as long as is necessary to process your requests, offers and bookings, or for as long as statutory retention obligations apply. You can have your customer account deleted at any time.
9.Security
Data transmission on this website is encrypted. We only store passwords as an encrypted value. Payment receipts are stored privately and are visible only to you and to us.
10.Your rights
You have the right of access to the data stored about you, the right to rectification, erasure and restriction of processing, the right to data portability, and the right to object to processing and to withdraw any consent you have given at any time. You can also lodge a complaint with a data protection supervisory authority. For all data protection matters, please write to us at cvp.travel.info@gmail.com.
